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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Desktop Trigger
B) Live Monitor
C) Coach and Learn
D) Analyze module
E) Workforce Management

2. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Resilient
B) Simple
C) Modular
D) Scalable
E) Secure

3. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Workforce Management Named User
B) Concurrent
C) Core
D) Power

4. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Desktop Trigger
B) Recorder Edition
C) Standard Edition
D) Quality Management Edition
E) Workforce Management

Solutions: