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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A) Update the customer regularly to let them know you need more time to investigate the issue.
B) Avoid the message for as long as possible eventually the customer will not want you to take any action.
C) Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.
D) You cannot deny the customer's request as the customer is always right.

2. What should be done if an SAP EarlyWatch Alert report has a red rating? (Choose two)

A) The customer should implement the recommendation within the report.
B) Support will come on site to apply the recommendation.
C) Nothing, the recommendation will be implemented automatically.
D) When notified, the partner support organization should contact the customer.

3. Which of the following are features of the SAP Solution Manager? (Choose three)

A) Business Case Calculation
B) The entire documentation
C) Test Information
D) Bid Management
E) Incident Management

4. You opened a message and want to request for an update.
How can you do that?

A) Via the report Synchronize Messages (RNOTIFUPDATE01)
B) Via SAP Service Marketplace
C) Via e-mail
D) Via the action Update Message with SAP

5. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A) Provides fixes in the form of patches.
B) Ensure the end user activities are documented step by step.
C) Assign the incident to a product component.
D) Complete the problem description.

Solutions: