User-Experience-Designer Practice Salesforce Verified Answers - Pass Your Exams For Sure! [2024]
Valid Way To Pass Salesforce Designers's User-Experience-Designer Exam
Salesforce User Experience Designer Certification Exam is a proctored, multiple-choice exam that consists of 60 questions. The time allowed to complete the exam is 105 minutes, and a passing score of 68% is required to obtain the certification. User-Experience-Designer exam tests the candidate’s ability to design user interfaces using the Salesforce platform, including designing custom objects, fields, page layouts, and record types. User-Experience-Designer exam also includes questions on designing reports and dashboards using Salesforce.
The Salesforce User-Experience-Designer exam is designed for individuals who have experience in Salesforce and have a deep understanding of the platform's interface design, usability, and functionality. It is also an essential certification for professionals who work in user experience, product design, or user interface design. The Salesforce User-Experience-Designer exam is intended to help individuals validate their skills in designing user experiences that meet the needs of the end-users and drive business value.
NEW QUESTION # 66
A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing.
What should be used or created to leverage named entities that apply design attributes to components and applications?
- A. Utility Classes
- B. Design Patterns
- C. Design Tokens
Answer: C
Explanation:
Design tokens are the visual design atoms of the design system - specifically, they are named entities that store visual design attributes. We use them in place of hard-coded values (such as hex values for color or pixel values for spacing) in order to maintain a scalable and consistent visual system for UI development1. Design tokens are available for different platforms and frameworks, such as Lightning Web Components, Aura Components, CSS, iOS, and Android2. Design tokens can be customized to apply branding and theming to components and applications3. Utility classes are CSSclasses that provide common styling properties, such as margins, padding, borders, and textalignment1. Design patterns are reusable solutions to common design problems, such as navigation, forms, and data visualization. References: Design Tokens - Lightning Design System, SLDS Design Tokens | Lightning Web Components Developer Guide | Salesforce Developers, Styling with Design Tokens - Salesforce Developers, [Design Patterns - Lightning Design System]
NEW QUESTION # 67
A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.
Which methodology could the designer be asked to use to roughly estimate the work required for each item?
- A. Sprint Backlogging
- B. T-shirt Sizing
- C. Prioritization Matrix
Answer: B
Explanation:
Explanation
The conceptual approach of desirable, feasible, and viable describes how to evaluate design solutions based on three criteria:
Desirable: The solution meets the needs and wants of the users and stakeholders.
Feasible: The solution can be implemented with the available resources and technology.
Viable: The solution can generate value and sustain itself in the market and environment. By incorporating human-centered design, CK is aiming to create design solutions that are desirable for its Sales team and customers, feasible with the Salesforce platform and tools, and viable for its business goals and strategy. References:
[1]: UX Designer Certification Prep: Design Thinking, Unit 3: Ideate
[2]: UX Designer Certification Prep: Design Thinking, Unit 4: Prototype and Test T-shirt sizing is a methodology that can be used to roughly estimate the work required for each item in a sprint backlog. It involves assigning a size category (such as XS, S, M, L, XL) to each item based on its complexity, effort, and uncertainty. T-shirt sizing is a relative estimation technique that allows the team to compare items and prioritize them accordingly. It is also a quick and easy way to get a high-level overview of the scope of work without getting into too much detail. References:
[UX Designer Certification Prep: Agile UX]
[Agile Estimation Techniques: A True Estimation in an Agile Project]
NEW QUESTION # 68
What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?
- A. Useful, effective, efficient, reliable
- B. Desirable, feasible, viable, affordable
- C. Perceivable, operable, understandable, robust
Answer: C
Explanation:
The Web Content Accessibility Guidelines (WCAG) are a set of standards that aim to make web content more accessible to people with disabilities. The WCAG are organized by four principles, which state that content must be:
* Perceivable: Users must be able to perceive the information and user interface components in ways they can sense, such as through sight, hearing, or touch.
* Operable: Users must be able to interact with the user interface components and navigate the content using various input methods, such as keyboard, mouse, voice, or gesture.
* Understandable: Users must be able to comprehend the information and the operation of the user interface, which means that the content must be clear, consistent, and predictable.
* Robust: Users must be able to access the content using a wide range of technologies, including different browsers, devices, and assistive tools, which means that the content must be compatible with current and future web standards. References: WCAG 2 Overview, Understanding the Web Content Accessibility Guidelines
NEW QUESTION # 69
A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.
What should be the minimum touch screen target size for interactive elements on mobile devices?
- A. 24 pixels wide x 24 pixels tall
- B. 64 pixels wide x 64 pixels tall
- C. 44 pixels wide x 44 pixels tall
Answer: C
Explanation:
According to the Salesforce Lightning Design System, the minimum touch screen target size for interactive elements on mobile devices is 44 pixels wide x 44 pixels tall. This size ensures that users can easily tap the elements without accidentally hitting the wrong ones or missing them entirely. The touch target size also takes into account the average finger size and the device resolution. Smaller touch targets may cause frustration and errors for users, especially those with low vision, motor impairments, or large fingers. References: : Salesforce Lightning Design System - Sizing : Salesforce Lightning Design System - Accessibility
NEW QUESTION # 70
What is a benefit of inclusive design?
- A. Tailoring a solution to one type of user
- B. Reducing friction for users in achieving their goals
- C. Creating a lowest-common-denominator design
Answer: B
Explanation:
Inclusive design is a methodology aimed at creating products that are accessible to as many people as possible, regardless of their abilities or circumstances. The benefit of inclusive design is that it focuses on reducing friction for users in achieving their goals by:
* Considering a wide range of human diversity, including ability, language, culture, gender, age, and other forms of human difference.
* Identifying and eliminating unnecessary barriers that might prevent people from effectively using a product or service.
* Ensuring that products and services can be used by everyone, to the greatest extent possible, without the need for adaptation.
Inclusive design does not mean tailoring a solution to one type of user (B) or creating a lowest-common-denominator design that meets only the most basic needs of all users (C). Instead, it seeks to understand and address the needs of a broad audience to create more usable and accessible experiences for everyone.
References:The Interaction Design Foundation provides extensive resources on inclusive design, its principles, and how to apply them in the design process. These resources offer valuable insights into creating designs that are accessible and beneficial to a wide audience.
NEW QUESTION # 71
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?
- A. Site Map
- B. User Flow
- C. Lightning Flow
- D. User Persona
Answer: B
Explanation:
A user flow is a UX design method that creates a visual representation of a user's series of steps to achieve a meaningful goal. A user flow shows the path that a user takes from their entry point to their final action, such as signing up, purchasing, or completing a task. A user flow helps designers understand and optimize the user experience, as well as identify pain points, gaps, and opportunities for improvement. A user flow can take various forms, such as diagrams, wireframes, or prototypes, depending on the level of detail and fidelity required. References:
* What Are User Flows In UX Design? [Full Beginner's Guide] - CareerFoundry
* What is a User Flow in UX Design? - updated 2023 | IxDF
* User Flows in UX Design: Definition, Benefits, and Best Practices
NEW QUESTION # 72
Which two consideration should be made when conducting a Consequence Scanning workshop?
Choose 2 answers
- A. Consider design ramifications to prevent misuse and protect communities.
- B. Prioritize marketing opportunities when designingfeatures of a product.
- C. Examine a product for potential inclusivity after it has been built
- D. Bring together a cross-function group with varied experiences.
Answer: A,D
Explanation:
Consequence Scanning is a workshop method that helps teams to identify and mitigate the potential positive and negative impacts of their products or services on users, society, and the environment. When conducting a Consequence Scanning workshop, two important considerations are:
* Consider design ramifications to prevent misuse and protect communities: This means that teams should think beyond the intended use cases and benefits of their products or services, and also consider the possible unintended or harmful consequences that may arise from their design choices. For example, teams should ask themselves how their products or services could be misused, abused, or exploited by malicious actors, or how they could affect vulnerable or marginalized groups, or how they could contribute to environmental or social issues. By considering these design ramifications, teams can proactively address and mitigate the ethical risks and challenges that may emerge from their products or services, and protect the well-being and interests of their users and communities.
* Bring together a cross-function group with varied experiences: This means that teams should involve diverse and relevant stakeholders in the Consequence Scanning workshop, such as product managers, designers, developers, researchers, testers, marketers, legal experts, ethicists, users, or representatives from affected communities. By bringing together a cross-function group with varied experiences, perspectives, and backgrounds, teams can gain a more holistic and comprehensive understanding of the potential impacts of their products or services, and avoid blind spots, biases, or assumptions that may limit their vision or judgment. A cross-function group can also foster more creative and collaborative problem-solving, and generate more inclusive and responsible solutions.
References:
* How To Run a Consequence Scanning Workshop
* Consequence scanning: How to mitigate risks in your service
* Incorporate Ethics by Design Concepts
NEW QUESTION # 73
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?
- A. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
- B. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
- C. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
- D. Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback
Answer: C
Explanation:
Explanation
The order in which CK's UX Designer should undertake the steps of the human-centered design process to achieve maximum impact is Observation > Ideation > Prototyping > User Feedback > Iteration > Implementation. This allows the designer to take into account the user's preferences and needs from the very beginning, as well as provide the user with feedback throughout the entire process. The order of steps for a human-centered design process is as follows:
* Observation: Observing user behaviour and interactions to gain insights into their needs and preferences.
* Ideation: Coming up with ideas for potential solutions based on the insights from the observation phase.
* Prototyping: Creating a prototype of the potential solution to test out with users.
* User Feedback: Gathering feedback from users on the prototype and making changes based on their feedback.
* Iteration: Iterating on the prototype based on the feedback from users.
* Implementation: Implementing the final solution.
For more information on the human-centered design process, please see the following Salesforce documentation: https://trailhead.salesforce.com/en/content/learn/modules/ux_design_process
NEW QUESTION # 74
A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focused on out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
Choose 3 answers
- A. Display custom variations of pages based on user behavior.
- B. Create flexible layouts for pages with unique background images.
- C. Select a theme and customize content including copy and imagery.
- D. Use the theme editor to adjust fonts, text case, colors, and site logo.
- E. Select a footer and configure which social media links to display.
Answer: A,B,E
NEW QUESTION # 75
Cloud Kicks has asked its UX Designer to optimize its Salesforce instance to help the IT help desk team quickly resolve queued Case. The requirements include:
* The ability to view their Case queue while working a particular Case.
* A persistent place to create Notes.
Which two Salesforce configuration features should be recommended?
Choose 2 answers
- A. Dynamic Forms
- B. List View - Split View
- C. Docked Utility Bar
- D. Activity Timeline
Answer: A,D
NEW QUESTION # 76
In which two ways could the usability of accordion elements be improved in a mobile environment?
Choose 2 answers
- A. Nest an accordion inside of another
- B. Include persistent headings.
- C. Only allow users to open one selection at a time.
- D. Use the ''back'' browser button to collapse content
Answer: B,C
Explanation:
Explanation
Accordion elements are UI components that allow users to expand and collapse sections of content. They are useful for organizing information in a limited space, such as on mobile devices. However, they also have some usability challenges, such as discoverability, accessibility, and navigation. To improve the usability of accordion elements in a mobile environment, two possible ways are:
Include persistent headings. Persistent headings are the labels that indicate the content of each section and allow users to tap on them to expand or collapse the content. Persistent headings should be visible at all times, even when the content is expanded, so that users can easily see the context and switch between sections. Persistent headings should also be clear, concise, and descriptive, so that users can understand what each section contains and decide whether to explore it or not. [UX Designer Certification Prep:
User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] Only allow users to open one selection at a time. This means that when a user taps on a heading to expand a section, any other previously expanded section should automatically collapse. This prevents the content from becoming too long and overwhelming for the user, and also helps to maintain the focus and hierarchy of the information. It also reduces the need for scrolling and the risk of losing the position of the headings. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] Nesting an accordion inside of another is not a good way to improve the usability of accordion elements in a mobile environment, because it creates a complex and confusing structure that is hard to navigate and understand. It also increases the cognitive load and the number of taps required for the user to access the information. Using the 'back' browser button to collapse content is also not a good way to improve the usability of accordion elements in a mobile environment, because it breaks the user's expectation and the consistency of the UI. The 'back' browser button should be used to go back to the previous page or screen, not to collapse the content within the same page or screen. It also makes it difficult for the user to return to the expanded content if they want to. [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design] References: [UX Designer Certification Prep: User Interface Design Principles], [UX Designer Certification Prep: Mobile Design]
NEW QUESTION # 77
Cloud Kicks wants to use Paths for onboarding its sales representatives.
Which Path feature should be used to add onboarding value?
- A. A Key fields to complete before next Path stage
- B. Actions and recommendations component
- C. Integrated buttons to automate approvals
Answer: A
Explanation:
The Path feature that should be used to add onboarding value for the sales representatives is the Key fields component. The Key fields component allows the admin to specify up to five fields that are important or required for each stage of the Path. The sales reps can see and edit these fields directly from the Path, without scrolling through the record page. This helps to guide the reps on what information they need to gather or update at each stage, and ensures data quality and completeness. The Key fields component can also be used to enforce validation rules or required fields, by preventing the reps from moving to the next stage until they fill out the necessary fields. References:
* : Set Up a Path
* : Considerations and Guidelines for Creating Paths
* : Optimize Sales Processes with Path in Salesforce
NEW QUESTION # 78
A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record.
Which Lightning Record Page feature should be used to solve this problem?
- A. A Dynamic Actions
- B. Dynamic Forms
- C. Audiences
Answer: A
Explanation:
Dynamic Actions are a feature that allows the UX Designer to customize the actions that appear on the Highlights panel of a Lightning record page based on criteria such as record status, user profile, or field value.
This way, the UX Designer can declutter the Highlights panel and show only the relevant actions for each record. Dynamic Actions can be configured in the Lightning App Builder instead of the page layout editor, which gives more flexibility and control to the UX Designer. References:
* Salesforce Dynamic Actions - Overview & Deep Dive Tutorial
* Create Dynamic Actions in Lightning App Builder - Salesforce
* Add Visibility Rules for Dynamic Pages - Trailhead
NEW QUESTION # 79
Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them.
Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
- A. Q Tabs
- B. Modals
- C. Data Tables
Answer: A
Explanation:
Explanation
Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page.
Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page. References: Q Tabs Component Blueprint | Lightning Design System, Tabs Component Blueprint | Lightning Design System, Tabs | Lightning Web Components Developer Guide | Salesforce Developers
NEW QUESTION # 80
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
- A. A/BTesting
- B. Empathy Map
- C. Full Recorded Interviews
- D. Heuristic Review
Answer: B
Explanation:
An empathy map is a tool that helps to synthesize what CK knows about the users and share this insight with the rest of the organization. An empathy map is a visual representation of the user's perspective, based on their thoughts, feelings, actions, and needs. It helps to create a shared understanding of the user's goals, pain points, motivations, and emotions. An empathy map can also help to identify gaps in the user research and generate new ideas for design solutions. References:
* : Creating a Customer Empathy Map Using The 5 Senses
* : Why Empathy Is Crucial to Business Success
* : Use Empathy Maps to build better software
NEW QUESTION # 81
Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component's design should be used given CK's constraints?
- A. Tiles
- B. Interactive Cards
- C. Tree Grid
- D. Table
Answer: A
Explanation:
Explanation
Tiles are standard components that display records or objects as a collection of boxes that contain a photo and additional information1. Tiles are suitable for Cloud Kicks (CK) to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page, as they provide a compact and visual way to show the relevant data. Tiles also allow users to interact with the records by clicking or tapping on them1. Tiles can be customized to fit the available space and layout of the Record page2. References: Components - Salesforce Lightning Component Library, Tiles - Lightning Design System Interactive cards are compact components that can displayinformation such as avatars, names, and titles in an organized way. Additionally, Interactive Cards are designed to be responsive and can be used to display information on smaller screens, such as mobile devices, without taking up too much space. This makes them ideal for CK's use case, as they can display all of the required information within the limited title space. For more information, see the Salesforce Lightning Design System documentation (https://lightningdesignsystem.com/components/cards/#interactive-cards).
NEW QUESTION # 82
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?
- A. Card Sorting
- B. Cognitive Walkthrough
- C. Tree Testing
- D. User Test
Answer: A
Explanation:
Card sorting is a technique that helps UX designers understand the mental model of users and how they organize information into categories. Card sorting involves giving users a set of cards, each with a piece of information or a feature, and asking them to sort them into groups that make sense to them. The designer can then analyze the results and identify patterns, similarities, and differences among the users' categorizations.
Card sorting can help the designer suggest a suitable architecture for the new internal community, based on how the employees think about the site's content and functionality. Card sorting can be done in person or online, using tools like OptimalSort or UserZoom1. References:
* [Salesforce Certified User Experience Designer Exam Guide], Section 2.1: Conduct user research
* [UX Designer Certification Prep: User Research], Unit 3: User Research Methods
* [Prepare for Your UX Designer Credential], Trailmix: User Research
* [Card Sorting: A Definitive Guide]1
NEW QUESTION # 83
Cloud Kicks requires a custom image to be added to a record detail page, making it easier for the company to visually identify its current membership level.
Which platform tools should be used to achieve this requirement?
- A. A Formula Field, Static Resource, and Object Page Layout
- B. Lightning Components, SLDS Icons, and Compact Layouts
- C. Image Field, Dynamic Form, and Lightning Record Page
Answer: A
Explanation:
A formula field is a custom field that calculates a value based on a formula expression. A formula field can display text, numbers, dates, or images. A formula field can use the IMAGE function to display an image from a URL. A formula field can be added to an object page layout to show the image on the record detail page1.
A static resource is a file or a collection of files that can be uploaded to Salesforce and referenced in a formula field, a Visualforce page, a Lightning component, or a web tab. A static resource can store images, style sheets, JavaScript, or other files. A static resource can be used to store the custom image that Cloud Kicks wants to display on the record detail page2.
An object page layout is a configuration of fields, buttons, related lists, and other components on a record detail page. An object page layout can be customized to show different information for different users, based on their profiles or record types. An object page layout can be used to add the formula field that displays the custom image to the record detail page3.
These platform tools can be used to achieve the requirement of adding a custom image to a record detail page, making it easier for Cloud Kicks to visually identify its current membership level. For example, the formula field can use the IMAGE function to display the custom image from the static resource, based on the value of another field that indicates the membership level. The object page layout can then include the formula field on the record detail page for the relevant users.
Image field is a custom field that allows users to upload and display images on a record. Image field can be used to show images on a record detail page, but it is not suitable for Cloud Kicks' requirement, because it does not allow the image to be determined by a formula expression. Image field requires the user to manually upload the image for each record, which is not efficient or consistent4.
Dynamic form is a feature that allows admins to add, group, and reorder fields and sections on a Lightning record page using the Lightning App Builder. Dynamic form can be used to create flexible and dynamic page layouts that can adapt to different contexts and scenarios. Dynamic form also supports visibility rules, which can be used to show or hide fields or sections based on filters or conditions. However, dynamic form is not a platform tool that can be used to display a custom image on a record detail page, as it does not affect the content or functionality of the fields. Dynamic form can only be used to configure the layout of the fields, not the values or images of the fields5.
Lightning components are reusable units of user interface that can be used to build Lightning pages and applications. Lightning components can be built using HTML, CSS, JavaScript, and Apex. Lightning components can display data, images, icons, charts, buttons, or other elements on a Lightning page. SLDS icons are icons from the Salesforce Lightning Design System that can be used in Lightning components to represent actions, objects, or concepts. Compact layouts are page layouts that show a record's key fields at a glance in the highlights panel, the list view, the Related tab, and other places. Compact layouts can be used to customize which fields are displayed in these places6.
Lightning components, SLDS icons, and compact layouts are platform tools that can be used to display images on a Lightning page, but they are not the best option for Cloud Kicks' requirement, because they are more complex and require more development skills than a formula field, a static resource, and an object page layout.
Lightning components also require more maintenance and testing than formula fields. SLDS icons are predefined icons that may not match the custom image that Cloud Kicks wants to display. Compact layouts are not relevant for displaying images on a record detail page, as they only affect the highlights panel and other places6.
References: 1: Use Images in 'Formula' Fields - Salesforce 2: Static Resources | Salesforce Developer Guide 3: Page Layouts | Salesforce Help 4: Image Field | Salesforce Platform - YouTube 5: Dynamic Forms Tips and Considerations - Salesforce 6: Lightning Components Basics Unit | Salesforce Trailhead
NEW QUESTION # 84
A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?
- A. Observe the complaints process and create a business process diagram.
- B. Observe the complaints process and create a prototype.
- C. Observe the complaints process and create a journey map.
Answer: C
Explanation:
Explanation
The best way for the designer to illustrate the existing process, including the pain points and opportunities, is to observe the complaints process and create a journey map. A journey map is a visual representation of the customer's or user's experience with a product or service, from their perspective. It shows the steps, interactions, thoughts, feelings, touchpoints, context, and opportunities for improvement along the way. A journey map can help the designer to understand the current state of the complaints process, identify the pain points and gaps, and prioritize the areas for intervention. A journey map can also help to communicate the user's needs and expectations to the stakeholders and developers, and align them on a common vision for the solution. References:
1: Start Your Journey Map Unit | Salesforce Trailhead
2: Add Journey Mapping to Your Solution Toolbox Unit | Salesforce Trailhead
3: Customer Journey Mapping Resources - Salesforce
NEW QUESTION # 85
Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?
- A. Add section headers to visually separate fields into groups.
- B. Replace field labels with placeholder text.
- C. Create a three-column grid to reduce the form length.
- D. Improve form security by adding a challenge-response test.
Answer: A
Explanation:
Explanation
This allows users to quickly scan the form and identify the relevant fields, reducing the cognitive load and improving the overall user experience. Salesforce documentation states that "by grouping related fields into sections, you can make your forms easier to read and understand" [1].
[1] https://help.salesforce.com/articleView?id=forms_design_best_practices.htm&type=5
NEW QUESTION # 86
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
- A. Page layouts of the records
- B. Tabs within the apps's navigation bar
- C. Opportunity lead scoring
- D. Details to be shown in the records highlights panels
- E. Relationship between standard objects
Answer: A,B,C
NEW QUESTION # 87
Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?
- A. Putting oneself in the situation of the end user
- B. Observing user behavior
- C. Creating requirements based business leaders' priorities
- D. Including Innovative ideas to showcase technology
Answer: A,B
Explanation:
Explanation
Human-centered design is a practice where designers focus on people and their context, and seek to understand and solve the right problems for them. Human-centered design involves the following elements1:
Empathy. Designers need to genuinely care about the people they design for, and build empathy by immersing themselves in the community that will use their products or services.
Creativity. Designers need to find creative ways to solve users' problems, and generate multiple ideas and prototypes that can be tested and refined.
Business needs. Designers need to make their products or services commercially successful, and align them with the goals and values of the organization.
To incorporate human-centered design across its organization, Cloud Kicks should adopt the following two practices:
Observing user behavior. Designers should conduct user research and communicate with their users regularly, to understand their needs, motivations, challenges, and goals. Observing user behavior can help designers to identify the pain points and opportunities for improvement, and to validate their assumptions and hypotheses.
Putting oneself in the situation of the end user. Designers should empathize with their users, and try to see the world from their perspective. Putting oneself in the situation of the end user can help designers to create products or services that are relevant, useful, and desirable for them.
The following two practices are not aligned with human-centered design, and should be avoided:
Including innovative ideas to showcase technology. Designers should not prioritize technology over people, and should not include features or functions that are not necessary or beneficial for the users.
Including innovative ideas to showcase technology can lead to products or services that are complex, confusing, or frustrating for the users.
Creating requirements based on business leaders' priorities. Designers should not ignore the voice of the users, and should not create products or services that only satisfy the business needs. Creating requirements based on business leaders' priorities can lead to products or services that are irrelevant, useless, or undesirable for the users.
References: Human-Centered Design: An Introduction, Practices, and Principles - Shopify
NEW QUESTION # 88
A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?
- A. Card Sorting
- B. Customer Journey Map
- C. Prioritization Matrix
Answer: C
Explanation:
Explanation
A prioritization matrix is a method that helps UX designers to inform user stories based on user value and development effort. A prioritization matrix is a table that compares different user stories or features based on two criteria: user value and development effort. User value is the benefit or satisfaction that the user will get from using the feature. Development effort is the time, cost, and complexity involved in building the feature.
By plotting user stories or features on a prioritization matrix, UX designers can identify which ones are high-value and low-effort, which ones are high-value and high-effort, which ones are low-value and low-effort, and which ones are low-value and high-effort. This helps UX designers to prioritize the user stories or features that will deliver the most value to the user with the least amount of effort, and to deprioritize or eliminate the ones that will deliver the least value to the user with the most amount of effort. A prioritization matrix can also help UX designers to communicate and align with stakeholders and developers on the scope and feasibility of the project. References: Prioritize User Stories and Features Unit | Salesforce Trailhead, How to Prioritize User Stories (and Build the Right Features), Salesforce User Experience (UX) Designer Certification Guide & Tips
NEW QUESTION # 89
A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.
What is the designer practicing?
- A. User Experience Design
- B. Compassionate Design
- C. Service Design
- D. Relationship Design
Answer: C
Explanation:
Explanation
Service Design is a design practice that focuses on providing better experiences to users by understanding the context of their needs and how they interact with systems, services, and products. Service Design goes beyond User Experience Design by focusing on more than just individual people, and instead considers the entire ecosystem, including connected and social value-driven solutions. Salesforce provides more information on Service Design here: https://www.salesforce.com/resources/service-design/.
NEW QUESTION # 90
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