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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. It is claimed that a new system will bring improved job satisfaction to employees. How should this improved job satisfaction be classified?

A) As an intangible cost.
B) As a tangible benefit.
C) As an intangible benefit.
D) As a tangible cost.

2. Which of the following is likely to be an input into the Analysing the Needs' stage of the business analysis process model?

A) Shortlist of business options.
B) Agreed business activity model
C) Validated requirements document,
D) The business case.

3. Which of the following investigation techniques involves following a user for one or two days in order to find out what a particular job entails?

A) Activity sampling.
B) Protocol analysis.
C) Scenario analysis.
D) Shadowing.

4. A business analyst has identified that one of the use cases on a use case diagram contains a large amount of optional processing. This optional processing is so large that he has decided to remove it to a separate use case which can be called by the original use case if required. How should the original use case be linked to the new use case?

A) By a broken, arrowed line stereotyped with the word <<uses>>.
B) By a broken, arrowed line stereotyped with the word <<extend>>.
C) By a solid line with no arrowhead or stereotype.
D) By a broken, arrowed line stereotyped with the word <<include>>.

5. Which of the following is a primary activity in the value chain?

A) Service.
B) Firm infrastructure.
C) Procurement.
D) Technology development.

Solutions: