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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

Which feature is used to share a document of size 1 GB size through chat?

A. Add web links
B. Attach Button
C. Drag and Drop
D. Workspace sharable link

Question 2

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A. Designated Contacts are the only people within the organization who may contact and work with support.
B. Designated Contacts provide the first level of support for their organization.
C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
E. Designated Contacts are the only people within an organization with access to the Resource Center.

Question 3

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
B. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

Question 4

You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A. Make sure you name the document in a way that is easy to search for.
B. Number the documents in such a way that this one appears at the top of the list.
C. Add meaningful tags to the document.
D. Add a priority of "high" to this document.

Question 5

Which statement is true regarding chat rooms in Genesys Cloud?

A. There is a maximum of 50 users to a room.
B. Notifications can be turned off per room.
C. You must have the room_user permission to use rooms.
D. Administrators assign people to rooms.

Solutions: