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SAP C_C4HFSM_91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) This feature does not help with automatic time recording
B) With this feature the dispatcher will see in the planning board in which step the technician currently is
C) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud

2. Which of the following are typical Field Service Mobile App users? Choose the correct answer.

A) Back-office workers
B) Managers
C) Field Service technicians
D) Dispatchers

3. In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.

A) None touch
B) High touch
C) Video chat
D) E-mail interaction

4. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.

A) Outage protection
B) Hardware redundancy control
C) SSL- encrypted cloud communication
D) Sophisticated cloud firewall

5. Which Chart types are available in the settings to create a report? Choose Three correct answers.

A) Column
B) Area
C) Line
D) Scatter
E) Pie

Solutions: