Average Salary for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certified Professional

ICCE Engineer roles are in great demand nowadays. The average salaries of Genesys Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam certified professional in:

• India - 14,40,000 INR
• United State - 90,000 USD
• Europe - 69,500 Euro
• England - 67,000 POUND

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Managed IP Phone Network Provisioning
• Basics of Interaction Reporter
• Introduction to PureConnect Application Suite
• Managing Licenses
• Basics of Interaction Supervisor
• Overview of Interaction Center Business Manager
• Understand the configuration options available for ACD/Skills-Based routing
• Security and Compliance Enhancements
• Configuring Stations
• Managed IP Phone Configuration and Templates
• Overview of Client Templates
• Using Response Management Libraries
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Workgroups ACD Skills
• Identify the components of the Interaction Administrator interface
• Introduction to ACD Tools
• Configuring Client Button and Queue Columns
• Configuring ACD
• Status Messages, Account Codes, and Wrap-up Codes

Sample Questions

When using Genesys Media Server, which of the following are the two types of supported media interfaces? (Choose 2 answers)

• KVM / USB Answer: B,C
• MSML
• NETANN
• ADSL

Which protocol is SIP Server using when in communication with Softswitch?

• SIP
• CTI protocol
• T-Lib
• Proprietary protocol Answer: C

Sip Server 8.x introduced the overload control feature, which allows the specification of a value to limit the number of interactions SIP Server handles. At what percentage of this value does SlP Server reject all traffic?

• 101%
• 130%
• 150% Answer: B
• 120%

Which header in the INVITE message will SIP Server analyze in order to select the proper geo-location for an inbound call?

• contact Answer: A
• To
• From
• via

Which statements are correct?

• Media Server and Stream Manager require that URS make requests for media to be streamed to a caller.
• The Genesys Media Server and Genesys Stream Manager are the only music sources available when using Genesys SIP Server 8.
• Genesys Media Server supports Treatments Answer: B
• Genesys Media Server or Stream Manager performance is not affected by the codec selected for us-

Which is the valid value from the SDP portion of the re-INVITE message if a call is requested to be put on hold?

• c=IN IP 0.0.0.0
• a=sendrecv
• C=INIP 192.168.1.199 Answer: D
• a=rtpmap:0 hold
• m=audio 0 RTP/AVP hold

You want to install one SIP Server and 3 Media Servers. You want to communicate with them directly using NET ANN. You also want each Media Server to support MOH, treatment and MCU. What will be the minimum number of VoIP Service DNs you have to configure to support this request?

• 1
• 3
• 9 Answer: A
• 6

How is the Genesys SIP Server licensed?

• per seat
• per running instance
• per Agent Answer: A
• per any DN

What is the response to REFER when the REFER method is used?

• C ACK
• 183 session in Progress
• 200 OK
• 202 Accepted
• C NOTIFY Answer: A

What is the SIP Server supported methods for initiating two-step call transfer? (Choose 2 answers)

• INVITE
• REFER
• INITIATE
• MESSAGE Answer: A,D
• PUBLISH

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